Introduction

The Chestnuts is committed to protecting the privacy of residents, families, visitors, employees and everyone who uses our website. This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Throughout this policy, ‘The Chestnuts’, ‘we’, ‘our’ and ‘us’ refer to The Chestnuts and its residential care services in the United Kingdom.

Information we collect

• Name, telephone number and email address.
• Information submitted through contact and enquiry forms.
• Brochure request information.
• Career application details and CVs submitted via the website.
• Website usage data collected through cookies and analytics.
• Any information you voluntarily provide by email or message.

How we use your information

• Respond to enquiries and arrange care assessments.
• Provide information about our care services
• Process recruitment applications.
• Improve our website and visitor experience.
• Comply with legal and regulatory requirements

Cookies

Our website uses essential and analytical cookies to help us understand website performance and improve usability. You can manage cookie preferences through your browser settings

Sharing your information

 We never sell your personal information. We may share data with trusted service providers who support our website, hosting, analytics and regulatory compliance where appropriate safeguards are in place.

Data retention

We retain personal information only for as long as necessary for the purposes outlined in this policy or to meet legal obligations.

Your right

• Access your personal data
• Correct inaccurate information.
• Request deletion where applicable
• Restrict or object to processing.
• Withdraw consent where consent is the lawful basis.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Contact

If you have any questions about this Privacy Policy or your personal data, please contact The Chestnuts using the details on our Contact Us page